The managed monitoring service we offer as ITserv Technology Services aims to monitor all critical components in our customers’ infrastructures without interruption. Within the scope of this service, we integrate our ITOC monitoring software into our customers’ infrastructures and provide the necessary installations and integrations to monitor each device and software in their infrastructures.

 

Within the scope of our monitoring, we can integrate with all of the known protocols and equipment accepted as industry standards that provide hardware, software and data flow in data centers.

 

The following headings can be given as examples of our scope:

 

 

Each monitoring need is optimized with alarm fine tuning processes according to the needs of our customers, and special dashboards that constantly check infrastructure health and performance are prepared. We are notified instantly in case of any abnormalities that may occur during the monitoring process, and rapid escalations are carried out to solve the problems. In addition, infrastructure performance analyses and improvement suggestions are presented and the determined processes are shared in detail thanks to the monthly meetings we hold with our customers. It is aimed for the monitoring infrastructure to be a sustainable infrastructure with these proactive and reactive inspections and improvements.

 

In this context, as ITserv Technology Services, we secure our customers’ infrastructures with our shift team that works 24/7, regularly monitor all potential or existing problems in their infrastructures, and take all necessary steps to ensure business continuity.