Our Level 0 team, which is the most basic building block of our monitoring service, is responsible for monitoring and detecting only infrastructure problems. When our Level 0 team detects any problem, it provides rapid intervention by directly communicating the situation to our customers. In this way, it provides our customers with 24/7 monitoring assurance and minimizes possible interruptions that may occur in their systems.

In cases that require a more technical intervention, our Level 1 team steps in. This team produces solutions in line with certain guidelines and processes to solve problems that occur in our customers’ infrastructures. This team, which gets to the root of the problem and quickly implements the necessary steps for the solution, offers a reliable and effective solution process for guide-based problems.

Our Level 2 and Level 3 teams come into play for complex and technical detail/experience-requiring problems. These teams produce solutions in situations that require advanced technical knowledge and consultancy. Especially for problems that occur in critical components of the infrastructure, these teams provide comprehensive and strategic solutions by conducting in-depth analysis. In this way, our customers receive not only monitoring and notification, but also expert consultancy services, providing solution-oriented support for even the most complex problems.